American Sports offers shipping services via UPS Ground, UPS 2nd Day Air, or by US Mail to APO or FPO. Shipping and handling charges are calculated based on the weight of merchandise. Final shipping is charged on the date the merchandise leaves the warehouse.
We will attempt to ship your order immediately, however, verification of funds or product availability may require up to 2 business days for your order to be processed. Therefore, please allow 2 business days for an order to be processed and shipped. This includes any Next Day Air, UPS 2nd Day, US Mail and UPS Ground packages. All orders are processed during our normal business hours, Monday-Friday 9 am – 6:00 pm EST.
Please allow 7-10 business days for UPS Ground Service and 3-4 business days for UPS Express Service from the ship date.
American Sports ships primarily within the United States. For all orders shipping to Alaska, Hawaii, APO, FPO and any US Territories shipping costs may vary. All international orders must be prepaid via wire transfer. Please see billing terms for further detail.
The delivery schedule of your order is based on product availability. If an order will take longer than the expected timeframe to process, then we will contact you to let you know your options and an updated timeframe. Once the order has been processed, it will be delivered based on the shipping method you selected. Below is a map giving the estimated UPS Ground shipping time from our store in Newark, DE - Standard Shipping . UPS delivers Monday thru Friday, excluding holidays. For standard shipping we use UPS Ground. American Sports is not responsible for any delays in transit, but will assist in tracking your shipment. Please contact our client services department for assistance at 866.207.3179 Refused orders are subject to a 20% restocking fee, no exceptions.
Orders which include non-credit card payments (Cashier's checks or Money Orders) received without adequate shipping details will not be processed. Orders with Cashier's Checks or Money Orders and Credit Cards will not be processed until funds are received in full (Including Shipping Charges & Sales Tax if applicable).
All orders, paid by Credit Card, will be charged in Full at the time the order is placed.
To avoid delays with your order, please provide us with the correct credit billing address. We verify ALL credit card billing & shipping addresses. If your credit card billing address cannot be verified after 5 business days, your order will be canceled.
All delinquent accounts are subject to collection, attorney and legal fees.
All Deposits are Non-Refundable.
All prices are subject to change without notice.
All returns must be approved in writing by American Sports and must have an Return Authorization number (RA Number). A 20% handling and restocking fee will apply as well as any other unpaid balances. Store credit will only be issued on all returns.
Remember that while the cost of product is refundable, shipping, handling, art fees, printing charges and set up charges are not.
• Please call us for an RA# at the number at 866.207.3179
• Write your RA# on your packing slip. If a packing slip was not provided then please write down the items you are returning.
• Circle the items you’re returning on your packing slip.
• Box the items you would like to return with the packing slip, and attach a mailing label to the box.
• Return the box using any carrier you wish (US Mail, UPS, Fed Ex, etc.) Return postage is your responsibility. Our returns address is:
74 Albe Drive Suite 1
Newark, DE 19702
We recommend that you insure the package and retain your receipt or tracking number for your records. American Sports is not responsible for lost packages.
We process all returns within 10 days of receipt of merchandise in our warehouse. Please allow 30 days to see the refund on your monthly credit card statement.
Late returns, returns without an RA number, refused deliveries, return-to-sender and cash-on-deliveries (COD’s) are not accepted.
Money-back guarantees start at the date of delivery. Returns must be postmarked within the money back guarantee period, so call us within that time period at 1-866-207-3179.
Returned goods will be accepted only with prior written authorization by American Sports.
No discounts or special prices will be honored on accounts delinquent beyond 60 days and a 1.5% interest fee per month will be charged on all accounts over 30 days past due.
It is important that we receive your order with specific information and instructions. We will not be able to process your order without receiving all the information needed to complete your order. Any delays resulting from insuffcient information will change your quoted delivery date. American Sports will not be responsible for delays caused by third parties.
Orders that require personalized screening cannot be returned unless a manufacturing defect is found. Silk screening white ink usually will pick up a tint from the fabric, particularly jerseys, sometimes giving them a faded appearance.
All custom merchandise orders, including special artwork, must be prepaid in full. Official school/government purchase orders will also suffice this requirement.
Any shortages and/or damages must be reported to American Sports, in writing, no later than 3 calendar days from receipt of shipment. Otherwise, all sales are final after the 4th day. Further American Sports is not responsible for damages that occur during shipment. All claims must be made to the shipping or carrier company.
In most cases we cannot cancel your order as it will have entered our system and processed for shipment overnight. We can only cancel orders that have not been processed for shipment.
The only exceptions may be orders that have gone into backorder and orders with a declined credit card that has not been successfully processed yet.
We apologize for any inconvenience, and assure you that our overnight processing is done to assure the fastest delivery possible to the majority of our customers who do want their orders. Thank you for your understanding.
Please note: Checks and money orders cannot be canceled as they are immediately deposited and held for a 10 day wait period before automatic shipment.