FAQ »

How do I recover my password? If you have forgotten your password, go to the login screen to retrieve your password. Your password will be emailed to you. If you need further assistance, please contact Customer Service. How are Tempest points calculated? For every increment of $10 you spend with American Sports (not including taxes & shipping), you will receive one (1) Tempest Point. After you have created an account with us, your tempest points will be logged under your sign in. Cash out those tempest points to receive free merchandise. How can I see the number of available Tempest points I have? You must first login to your account. If you are already logged in, the Customer Account page will show you the current amount of Tempest points available. Does American Sports offer Team/Bulk Discounts? American Sports believes that everyone should get the best prices. With our convenient pricing structure, the only direction our prices go is down. Please give us a call and let us know your needs. If you compare our prices with other retailers, you’ll find that our prices are quite competitive for the class of quality you receive and the best part is that you can do it in the comfort of your home or office. Our prices may be great, but our quality is excellent. When do you ship out my order? Most in-stock items usually ship out within 1 to 2 business days. Some items require 3 to 5 business days for processing. This is in addition to your selected method of shipping. NOTE: We make every effort to expedite overnight and two day air shipments, however, the standard processing time usually applies to these items as well. How do I get my tracking number for an order? Most orders will be followed up with an email notification, including the tracking number, once the item has been shipped. Please allow the standard processing time before inquiring about the status of an order. If you do not receive your tracking number within 5 to 7 business days, you can contact Customer Service. What do I do if I think an item is missing from my shipment? In an effort to deliver your order quickly, your packages may arrive in separate shipments, from different locations. Check any tracking information you have received to make sure that you've received a box for each tracking number. If you still can't find your item, please contact Customer Service. If I have a logo how do I get it to you? Simply send any artwork to art@americansports.com with a detailed email about what you require. Once we have received the artwork, a confirmation email will be sent to you. How long do custom orders take? Typically, uniform or apparel orders take about 7-10 business days. If the custom order is a sport ball then the process can take anywhere from 10 days to 12 weeks, depending on the nature of the order. Please contact our customer service representative to see which delivery date is most accurate. Do you do rush orders? Yes, all rush orders done in-house are an additional 20%. Please contact our customer service representative for further questions.